Features
Understand how your AI agents are actually used
Turn conversations into actionable insights
Bigboat.ai provides analytics that help teams understand conversation patterns, popular topics, and demand peaks across AI agents. These insights support better content decisions, staffing plans, and customer experience improvements.
Without insight, automation stalls
Blind operation
AI agents that operate without analytics create hidden inefficiencies. Teams don't know what users ask most often, where agents struggle, or when demand spikes.
Missed opportunities
Without trend visibility, recurring questions remain unanswered in documentation, and operational teams miss chances to improve response quality.
See what users ask repeatedly
Topic aggregation
Questions are grouped by theme to highlight common interests and recurring requests. This helps teams prioritise which content needs improvement or expansion.
Learn moreInsight-driven updates
By analysing topic frequency, teams can update documents proactively instead of reacting to individual cases.
Learn moreKnow when demand is highest
Bigboat.ai tracks when conversations occur across agents and channels. This reveals peak usage periods, helping teams plan staffing, escalation coverage, and system readiness.
Learn about handoffPeak insights include
- Hourly usage patterns
- Daily and weekly trends
- Channel-specific demand
- Agent-level traffic
Insights across departments
Analytics can be viewed per agent, department, or time period. This allows organisations to compare demand patterns and usage behaviour across teams.
Learn about agent managementView options
- Per-agent analytics
- Department-level views
- Time-period comparisons
- Cross-team patterns
How teams use analytics
Support leaders
Adjust staffing based on peak hours
Product teams
Identify unclear features
Knowledge managers
Prioritise documentation updates
Operations teams
Monitor system load patterns
Insights with governance
Access to analytics can be limited by role or department. Teams see insights relevant to their responsibilities without exposing unrelated data.
Learn about governance- Role-based analytics access
- Department-level visibility
- Relevant insights only
- Data governance compliance
Completes the feedback loop with
Live Demo
See it work with
your own content
Upload a document and start asking questions immediately. The demo shows how answers reference your uploaded material instead of generating assumptions.