Features
Recognise users and continue conversations
Build customer profiles from real interactions
Bigboat.ai creates customer profiles from chat interactions, allowing teams to recognise returning users and retain conversation context. This helps AI agents respond with continuity instead of treating every interaction as a first-time request.
Anonymous chats limit understanding
Disconnected interactions
When every chat is treated as a new session, users repeat questions and context is lost. This increases frustration and reduces the usefulness of AI responses.
No memory of engagement
Without basic user recognition, teams cannot identify repeat issues, long-term patterns, or customer satisfaction over time.
Profiles built from conversations
Profile capture
When users choose to share details such as email or identifier, Bigboat.ai links conversations to a single profile. This allows future interactions to reference prior chats.
Learn moreConversation history linkage
All past interactions associated with a profile are accessible from the chat console, providing context for both AI agents and human teams.
Learn moreSatisfaction tracking
Customer profiles can include satisfaction indicators collected during or after conversations, helping teams assess response quality.
Learn moreContinuity without intrusion
Returning users are recognised without forcing complex authentication flows. This allows agents to adapt responses based on previous interactions while respecting access rules.
Learn about governanceRecognition methods
- Email-based identification
- Custom identifier linking
- Session continuity
- Cross-channel recognition
What teams gain from customer context
Support teams
Reduce repeated explanations
Sales teams
Understand prior interest areas
Product teams
Track recurring questions by user type
Service teams
Identify unresolved journeys
User data handled responsibly
Customer profiles are created only when users opt in. Profile data remains isolated within each account and is not shared across customers or systems.
Learn about security- Opt-in profile creation
- Per-account data isolation
- No cross-customer sharing
- Transparent data handling
Commonly used with
Live Demo
See it work with
your own content
Upload a document and start asking questions immediately. The demo shows how answers reference your uploaded material instead of generating assumptions.