Features
Seamless transition from AI to human support
Escalate conversations when automation reaches its limit
Bigboat.ai enables AI agents to hand over conversations to human teams when intervention is required. Instead of ending interactions abruptly, the system creates a structured ticket with full context for follow-up.
AI alone is not enough
Edge cases and complexity
Some questions require judgement, approvals, or empathy that automated systems cannot provide. Without a handoff mechanism, these conversations fail silently.
Broken user experience
When users hit a dead end, confidence in both the AI and the organisation drops. A clear escalation path preserves trust.
Designed for continuity
Trigger-based escalation
Handoffs can be initiated when specific conditions are met, such as repeated failed answers, flagged keywords, or direct user requests.
Learn moreContext-preserved tickets
When escalation occurs, a ticket is created with the full conversation history, agent identity, and user details where available.
Learn moreClear ownership
Tickets are assigned to the relevant team or department, ensuring accountability and faster resolution.
Learn moreFrom conversation to action
Human teams receive tickets that include prior questions, AI responses, and conversation flow. This removes the need for users to repeat information and shortens response time.
Learn about customer profilesTicket includes
- Full conversation history
- Prior AI responses
- User details (when available)
- Agent and department context
When human intervention is essential
Support teams
Handle complex technical issues
Sales teams
Manage custom pricing or contracts
Healthcare teams
Address sensitive queries
Legal teams
Review regulated information requests
Escalation with boundaries
Handoff rules can be configured per agent or department. Teams decide when escalation is allowed and who receives tickets, keeping workflows predictable.
Learn about governance- Per-agent escalation rules
- Department-specific routing
- Predictable workflows
- Clear accountability
Works best alongside
Live Demo
See it work with
your own content
Upload a document and start asking questions immediately. The demo shows how answers reference your uploaded material instead of generating assumptions.