Features
Identify what your AI agents cannot answer
Turn missing responses into knowledge improvements
Bigboat.ai tracks questions that AI agents cannot confidently answer. These unanswered queries highlight gaps in documentation and provide clear direction on what content needs improvement or expansion.
Silence is a signal
Hidden gaps
When AI systems fail quietly, teams assume coverage is complete. In reality, missing answers indicate incomplete documentation or unclear information.
Repeated frustration
If unanswered questions are not tracked, users ask the same things repeatedly. This leads to frustration and erodes confidence in automated support.
Captured automatically
Detection logic
When an agent cannot find sufficient information within assigned documents, the question is marked as unanswered instead of generating speculative replies.
Learn moreCentralised review
All unanswered questions are collected in a dedicated section of the console, making it easy for teams to review them without scanning full chat logs.
Learn moreContext included
Each unanswered entry includes surrounding conversation context, helping teams understand intent and phrasing.
Learn moreClose the knowledge loop
Teams can update documents, add missing information, or adjust agent scope based on unanswered questions. Once content is updated, future conversations benefit immediately.
Learn about agent managementImprovement cycle
- Identify unanswered questions
- Update relevant documents
- Adjust agent scope if needed
- Future conversations benefit
How teams use unanswered question insights
Support teams
Improve help content
Product teams
Identify unclear features
Sales teams
Spot missing pricing details
Compliance teams
Detect undocumented policies
Reviewed by the right teams
Access to unanswered question lists can be restricted by role or department, ensuring only relevant teams act on the data.
Learn about governance- Role-based access
- Department-level visibility
- Relevant team assignment
- Clear action ownership
Complements
Live Demo
See it work with
your own content
Upload a document and start asking questions immediately. The demo shows how answers reference your uploaded material instead of generating assumptions.