Use Cases
Shopping assistance that converts
AI support for e-commerce businesses
Online shoppers expect immediate answers about products, shipping, and orders. Bigboat.ai creates AI chat agents that answer from your product catalogue, shipping policies, and support documentation—helping customers complete purchases and resolve issues without waiting.
Challenges e-commerce teams face
Abandoned carts
Shoppers leave when they can't get quick answers about products, shipping, or returns.
Order enquiries
Support teams spend significant time on "where's my order" and basic policy questions.
Peak season scaling
Holiday and sale periods create support demand that's difficult to staff for.
How e-commerce teams use Bigboat.ai
Product information
Connect your product catalogue and let AI answer detailed questions about features, specifications, compatibility, and availability. Shoppers get the information they need to buy with confidence.
Learn about RAGOrder support
Handle questions about shipping times, tracking, and delivery options. AI provides policy-accurate answers while escalating complex issues to support staff.
Learn about document chatPre-purchase assistance
Embed chat widgets on product pages to answer questions in context. Help shoppers choose the right product and complete their purchase.
Learn about chat widgetReturns and policies
AI explains return processes, warranty terms, and policies clearly. Reduce support burden while ensuring customers understand their options.
Learn about consoleApplications for e-commerce
Support the shopping journey from product discovery to post-purchase.
- Product specifications and features
- Size and fit guidance
- Stock and availability checks
- Shipping options and timing
- Order tracking assistance
- Return process guidance
- Warranty information
- Promotional code questions
Recognise returning shoppers
Customer profiles remember previous interactions. When returning customers have questions, AI has context from past conversations to provide more relevant assistance.
Learn about customer intelligenceProfile benefits
- Previous order context
- Product preferences
- Past enquiry history
- Personalised assistance
Product and market insights
Analytics reveal which products generate most questions, what information is missing from listings, and where the buying journey creates friction.
Insights you'll gain
- Most-questioned products
- Missing listing information
- Common purchase barriers
- Policy confusion points
What e-commerce teams typically achieve
Reduced
Cart abandonment
24/7
Shopping assistance
Faster
Order issue resolution
Better
Peak season coverage
Explore other industries
Live Demo
See it work with
your own content
Upload a document and start asking questions immediately. The demo shows how answers reference your uploaded material instead of generating assumptions.