Features
Detect sensitive conversations as they happen
Highlight important chats using flagged keywords
Bigboat.ai allows teams to define flagged keywords that signal sensitive, urgent, or high-risk conversations. When these terms appear in chats, the system highlights them for immediate attention.
Not all conversations are equal
Missed warning signs
Without keyword monitoring, critical conversations blend into general chat traffic. Teams often notice issues only after customers escalate externally or problems grow larger.
Reactive handling
Manual review of chat logs is slow and unreliable. Flagged keywords create a signal layer that surfaces issues as they emerge.
Simple rules, meaningful alerts
Custom keyword lists
Teams can define words or phrases relevant to their business, such as compliance terms, cancellation requests, payment issues, or urgent support language.
Learn moreReal-time detection
When flagged terms appear during a conversation, the chat is marked in the console for review. This allows teams to respond before issues escalate.
Learn moreContext-aware highlighting
Flagged chats include surrounding conversation context so teams understand why the alert was triggered, not just which word appeared.
Learn moreFrom detection to action
Flagged conversations can be reviewed immediately or routed for further action. This helps teams decide whether human intervention, documentation updates, or policy review is required.
Learn about handoffAction options
- Immediate review in console
- Route to human team
- Documentation update trigger
- Policy review workflow
Common scenarios for flagged keywords
Support teams
Identify cancellation or complaint signals
Sales teams
Spot buying intent or pricing concerns
Healthcare
Monitor sensitive language
Compliance teams
Track regulated terminology
Configured per agent or department
Flagged keywords can be managed separately for each agent or team. This ensures alerts remain relevant to the context of the conversation and do not overwhelm reviewers.
Learn about agent management- Per-agent keyword lists
- Department-specific alerts
- Context-relevant triggers
- Manageable alert volume
Often used with
Live Demo
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your own content
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