Use Cases & How It Works
90% of questions are already asked. Your data is already there. bigboat.ai connects the dots — intelligently, instantly, and at scale.
90%
Of customer queries are repeat questions — already answerable by your documents
3×
Faster response time with AI-organised knowledge units
85%
Average AI resolution rate across bigboat.ai users
The Challenge
Problem #1
Every day, your support team answers the same questions — shipping times, refund policies, product specs, account FAQs. It's expensive, repetitive, and scalable only by hiring more people. Meanwhile, the answers already exist in your documents.
Average business: 340 repeated queries per week — all answerable by existing docs.
Problem #2
Sales queries end up in support inboxes. Support tickets inform no one in product. HR documents get mixed with technical guides. When knowledge isn't organised by division, customers are routed to the wrong team — and wait.
Knowledge misrouting increases resolution time by 4× and frustrates 1 in 3 customers.
The bigboat.ai Way
bigboat.ai gives each division of your business its own intelligent knowledge base — so customers always reach the right team with the right answers, and your data stays exactly where it belongs.
Create separate knowledge bases per division — Sales, Support, HR, Product. Each has its own documents, AI, and embedded widget. Customers are directed to the right place automatically.
Every answer is grounded in your actual documents with source citations. No hallucinations. No guessing. 90% of repeated questions answered instantly — with proof.
After every conversation, bigboat.ai analyses trends — what customers struggle with, where you excel, what needs fixing. Actionable data you can use from day one.
Step-by-Step
Six steps to transform how your business handles customer knowledge — and every answer it gives.
Create your bigboat.ai account in under a minute. No credit card needed for the Free plan. You land directly inside your dashboard — ready to build.
Set up individual units for each division of your business. Each unit operates independently with its own AI, documents, and widget.
Drag and drop PDFs, Word docs, CSVs, and Markdown files into each unit. bigboat.ai automatically chunks, embeds, and vector-indexes everything.
Embed one script tag per unit. When customers chat, they receive instant, cited answers from that division's documents. No hallucinations, no wrong answers.
Your refund window is 30 days from purchase.
Refund-Policy.pdf · p.2 ↗Every conversation is routed to the correct unit. Support data stays in Support. Sales data stays in Sales. No more cross-contamination — you finally have clean, structured customer intelligence.
Before
After
bigboat.ai analyses every conversation. See where customers get frustrated, what they ask most, and where you're doing brilliantly — so you know exactly where to improve and where to double down.
★ You're doing great: Product FAQs resolved at 97%
The Result
85% of queries resolved by AI. Data organised by division.
Insights that actually improve your business.
Built for
Handle order queries, returns, and shipping FAQs. Point customers to the right answer instantly — without hiring more support staff.
Separate units for technical docs, billing, and onboarding. Customers get precise, cited answers — not vague guesses from general AI.
Upload client FAQs, case studies, and process guides. Let clients self-serve while your team focuses on high-value billable work.
Accurate, cited answers from official policy documents. Staff spend less time on admin queries — and more time where it actually matters.
The Intelligence Layer
Every conversation is a signal. bigboat.ai turns thousands of customer interactions into clear, actionable intelligence about your business.
Where customers get frustrated
Pinpoint exactly which document gaps cause friction — and fix them before they cost you more customers.
Your best-performing content
Know which documents are serving customers brilliantly — so you expand what's working.
Repeat questions that shouldn't need humans
Identify queries still reaching your team and plug the gaps — reducing support volume week over week.
Sentiment trends over time
Track customer satisfaction across conversations and see exactly how your improvements are landing.
Resolution rate
85%
↑ 7% this week
Avg CSAT
4.7★
↑ 0.2 pts
Escalations
4
needs review
Top customer frustrations this week
You're doing great: Product features FAQ — 97% resolution rate
Ready to get started?
Free forever. No credit card. Your first knowledge unit is live in minutes.